Escalation matrix in a dealership
Many times, customers cannot directly contact or meet the dealership owner due to the lack of information on website or dealership staff not wanting customers to jump the line.
It is very annoying that some issue which can be addressed are just neglected by the junior staff and many car owners start complaining about the bad service of the dealership and finally the Brand also get affected.
Also sometimes, customers may be waiting for some approvals to come in a case of insurance claims or warranty update but are unable to get thru the right person who can understand the issue as well as resolve the same at the earliest.
The above scenarios can be addressed using the Autodealrz Mobile App which has several functionalities inbuilt and one of them is escalation and hierarchy management. So, no customers will be dissatisfied with the service and he will want to do business with the same dealership.
Car dealerships apps
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