You're more than what you do for others

[jada2002]

Hello, :)

Customer service is different when your customer are not right in front of you. But no matter if they are with you or on the phone, they must be treated the same. I feel that customer service the core of any and all business. If a customer is not happy you have a problem and resolving it with the customer is important. In most business the saying (the customer is always right ) is vital to you business. :D

If a customer complains about anything, it's easier to correct it immediately, even if it means returing their money, than causing an argument or disagreement. Settling the matter in their favor is important. It's not worth arguring with them. Treat them like they are your only customer. As a courtesy, replace or refund the merchandise, and apologize to them. Doing this reasure them that you honest and a caring merchant, this will cause them to trust you, and more important, that they can continue working with you. Your customers will gladly refer you to their friends as a honest merchant. :)


Think green:....donate used computer

[fazalca]

Average people are average only to the extent when they have average picture image dominating their subconscious reality