The World Wide Web provides a new arena for computer stupidities. Now users can be stupid to a world wide audience. Fortunately for us, most of them are too confused about what the web is to figure out how to get on it.
I used to do tech support for a company that made computer accessories and video game accessories. We had a pay-for-access web site for one of our products. The site was full of special codes and cheats. One day, a customer called, asking how to access the site.
Tech Support: "Well, just go to [URL]."
Customer: "How do I do that?"
Tech Support: "Type it in in your web browser."
Customer: "Huh?"
Tech Support: "Ok...sir...do you have Internet access?"
Customer: "Huh? No. No Internet. I don't even have a computer."
Tech Support: "Ok, sir, you need a computer and an Internet account to access web sites."
Customer: "Oh. Well, it didn't say that when I mailed in the membership card. I want my money back."This conversation took place through email.
Customer: "I need something off the web, and I don't have any way to use a browser!"
Tech Support: "There's a browser called 'lynx' that you can use from a shell." (gives a brief description of how to use it)
Customer: "What's lynx? I need a browser!"
Tech Support: (again mentions lynx and says how to use it)
Customer: "I need a browser. If you can't help me, get someone else to answer my emails."I used to work at the IT Support Desk for a university. A librarian at one of our libraries was surfing the web one day and came across a site that said it was best viewed using the Internet Explorer browser. So she called me and said she needed a "browser" to view this site, and could we install a browser onto her system?
I told her that if she was viewing the site already, she was already using a browser, but, unsatisfied with that answer, she went over my head to the Directory of Libraries and said that we were being uncooperative about providing her with a browser.While working at the university computer lab one evening, a student came over to ask me why her computer was running so slowly. She said that she was just surfing the Internet. I went over and examined her screen and noticed that she had approximately 230 separate browser windows open in Internet Explorer.
She thought that she could only use each one once.On a recent commercial airing on U.S. televisions, 10-10-220 advertises a low-cost, long-distance choice without commitment. This one features Emmitt Smith and Elmarie Wendel in the first class section of an airplane.
At the end, ways to find more information on 10-10-220 includes their website, which they promote as simply: www.10-10-220.
I wonder how many people try to reach this and find it's not accessible?Customer: "What do you mean I have to dial into the Internet every time I want to go to your web site? I thought I only had to do that the first time I used this software!"Many more here:-A customer, to his ISP:
Customer: "I found this [web] page on [another service] but the name you need to get there is too long. Shorten it."
Code:http://rinkworks.com/stupid/cs_web.shtml


Reply With Quote
Bookmarks