you need to make sure you got the ports right,and if your doin it though a firewall or router make sure you allow port 21 and i belive it was port 5503...im not sure about the second one tho but you need to have two ports open,one for the connection one for the transer...i would use SmartFTP because it is very easy for hackers to extract the passwords from it so if you do use it,dont save your passwords,i personally use windows explorer :D...just open my computer and in the address bar type in ftp://siteurl.w/e :D works fine and no need to downlaod programs