Those of you who are familiar with the 6800 will feel at home with the 6820. Both models look like a standard Nokia phone, but flip open to reveal a QWERTY keyboard. While the 6800 was by no means a large phone, Nokia managed to pack many more features into the 6820 while reducing its size noticeably. The 6820 is quite small and light, and sports an attractive silver, blue metallic and white finish. The screen orientation automatically changes to landscape when the phone is flipped open to reveal the keyboard. The four control buttons that flank each corner of the display automatically switch functions as well, so all controls and features are available in both modes.

The Nokia has a standard number pad, call send and end buttons, a power button on the upper right corner and three control buttons whose functions vary depending on the current context. In addition it has a mini 5-way joystick which you'll use to navigate on-screen menus, move the cursor in text messages and speed launch selected apps (left=SMS, right=calendar, up=camera, down=contacts. Right can be reassigned to launch the app of your choice). When in a call, moving the joystick left and right will raise and lower call volume.

The 6820 has a Pop-Port for use with Pop-Port headsets and car kits. It comes with an 850 mA removable battery, and ran for 3 days on a charge with moderate phone use and light Bluetooth use. Like most recent phones, the Nokia supports profiles and comes with six: General, Meeting, Silent, My style 1 and My style 2.