Customer management

Customer care occurs at three phases - pre sales, during sales and after sales. Customer should be provided with quality product with minimum delay (serve the tasty food hot, without delay), opportunity to inspect the product, treat and listen them with courteous attentiveness, prompt reply etc.

Customer auditing and financial auditing is to be done for accessing the growth of business. Attempt methods of cost reduction without compromising quality. Before fixing the price, the paying ability of the customer and the market condition has to be taken into account.

An organization must provide services of all varieties with price variation.
A complaint must be well attended so that the customer will be turned more royal.