I have the same question. A member of our forum has been blacklisted for using the word s*xy which is a soap name from a major company. I can't see how that word is considered spam. How do I get this person off the black list.

This is the message she received:

YOUR IP (XXXXXXXXXX) IS BLACKLISTED AS THE MESSAGE YOU POSTED INCLUDE SPAM WORDS.

BLACKLIST WILL BE REMOVED AFTER 24 HOURS.

*blocked out IP address for privacy reasons