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Thread: New User can't post, difficulty accessing forum

  1. #1
    Join Date
    Aug 2006
    Posts
    17

    Default New User can't post, difficulty accessing forum

    General Error


    Invalid_session


    ...is the message my new user gets when he tries to post. He's had some trouble getting his login to work. We've reset his password, I've checked all his settings and they appear to be good - can't see anything that would cause problems for him. He's the first new user on our forum in a month, no one else has had any technical difficulties. I'm stumped. Any suggestions?

  2. #2
    Join Date
    Jan 2006
    Location
    Mera Bharat Mahan
    Posts
    1,961

    Default

    I think hsi browser is not allowing cookies
    tell him to clean history, temp files and cookies

  3. #3
    Join Date
    Aug 2006
    Posts
    17

    Default

    Partial success. Had the user clear the cache and cookies. He set up a new user id and can access the forum but can't post. The user tells me the preview screen pops up and then goes back but the post doesn't appear on the forum.

  4. #4
    Join Date
    Jan 2006
    Location
    Mera Bharat Mahan
    Posts
    1,961

    Default

    Give me your forum URL

  5. #5
    Join Date
    Aug 2006
    Posts
    17

    Default

    Guttu, thanks, we seem to have sorted it out. I'd agree the initial problem sounded like a cookie/cache issue. Although the user couldn't post after we cleared those two and set up a new i.d. for him, 12 hours later the problems went away and he's been able to post without difficulty. What ever the issue was, it all points to the settings on his computer(s). No one else on our forum has reported any significant technical problems.

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