No admin access to my own site?!

[andrewjg2]

Hi, I hope someone can please help me with a small problem I'm having..

I seem to have lost all write access to my website, both through the http browser interface and through my FTP program.

In both cases i can login fine and view my files, but I cannot upload new files, rename existing files or delete them!

As you might imagine, this is rather annoying, especially when I want to update my site.

Any useful suggestions would be most appreciated!! :)

[andrewjg2]

Ok.. i just read this in the FAQ:

9. Can I change my files/dirs name in FTP?

No, you can't. Download it, rename and upload.
So you must get ready ahead of time. Because we are using unix systems, so to having sensitive size.

10. Why can't I rename or edit my files on the FTP server?

You can't because all users have a set discreet priviledges, and how the server is set up, users do not have the permissions to do so.

11. Well how do I fix this?

You can't. In order to rename or edit files on your FTP server is to edit them on you computer, delete the old copies on the server, and reupload them to your site.

So basically, we can't delete files off our own space? We can upload our files, but we are not given admin access to them? Then whats the point?

I guess you really do get what you pay for... :x

[andrewjg2]

Please can the guy with admin access delete my site and cancel my account?

(Since they don't provide us with an option to do it, or even an alternate way to contact them except via these forums)

[h3li0s]

dude, you indeed can delete files, you cannot rename em though.

[elliot]

Try another FTP client like SmartFTP.