Sorry for my english I'm french ; so I will try to explain my problem in a few words.

A new member can't access my forum because he is identified like a spammer ; it's the first time he tries to access a bizahat forum and he is not at all a spammer.

I can certified this, it's a friend !

I've read than others members seem to have the same problem in their forum but no answer comes from the support team.

Anyone can solve this kind of problem or the guy is definitely and unfairly banned of my forum ?

Thanks for your help.