Folder permissions not working properly, Smarty fails

[antispam.bizhat.com]

Hi,

I was trying to install Cerberusweb HelpDesk (http://www.cerberusweb.com/). During the installation process it asked me to make a particular directory "tmp/cerebrus-admin/templates_c" writable. I did it. When I was continuing with the setup it showed a smarty error that it cant create directories (for temporary purposes) in themplates_c (even though the permission is set to 0777). Due to this reason I am not able to continue the setup. It is certainly not a script error as the same works on my computer.

What do I do? Please help. Thanks in advance.

--
Regards,
Mathew Paret.

[zedell]

how do i change the permission on the directory? Changing it to 777 for example.

Thanks.

[antispam.bizhat.com]

You can do this with the help of any ftp client. I use CuteFTP. In this just right click on the folder and click on permissions or properties. There you can do this.

[mannos]

Maybe the fact is that when a Script creates a Directory, on Linux systems with Apache (such as Bizhat), the owner of the Directory happens to be, nor you, neither root, but "Apache"!!! So then, the directory belongs to Apache. You may want to create the directory yourself, manually, through an FTP client, and then the directory will belong to you.
I don't know if this actually has to do anything with your problem, but I would try it out.